Alga - AI Ticketing Assistant for MSPs — Nine Minds

Alga is a free extension that uses integrated AI to assist IT Technicians and Managed Service Providers who use ConnectWise to manage help desk service tickets. By downloading Alga, you agree to our privacy policy. Alga helps improve SLA response times and combats IT technician mental fatigue.

Features:

Ticket Title: Get intelligent new titles for service tickets based on their content.
Summary: Receive a synopsis of the ticket's history.
Categories: Ticket categories are automatically generated.
Giving Advice: Get real-time advice on how to handle tickets.
Writing Responses: Generate customer-ready responses with a single click.


Requirements:

Alga works with ConnectWise on any Windows, Mac, or Linux computer running Firefox, and supports on-prem ConnectWise users!