Genesys Cloud for HubSpot Autor: Keyboard Logic

Genesys Cloud for HubSpot is a powerful tool that seamlessly combines the capabilities of Genesys Cloud and HubSpot. Features include click-to-dial, inbound screen pops, workspace transfers, contact search and call logging.

Key Features:

Click-to-Dial: With a single click, agents can initiate outbound calls directly from HubSpot, leveraging the telephony functionality of Genesys Cloud. This streamlines the calling process, saving time and eliminating the need to manually dial phone numbers.

Inbound Screen Pops: Incoming calls are automatically matched with the relevant contact records in HubSpot, and a screen pop displays the caller's information, allowing agents to quickly access customer details and personalize the interaction.

Workspace Transfers: Agents can seamlessly transfer ongoing customer interactions.This ensures continuity and empowers agents to provide consistent service while leveraging the robust CRM capabilities of HubSpot.

Contact Search: The extension enables users to search for contacts within HubSpot directly from Genesys Cloud. Agents can quickly locate customer records, view their history, and gain valuable insights to provide personalized and informed interactions.

Call Logging: Call details, including call duration and notes, are automatically logged within HubSpot. This simplifies call tracking, enables accurate reporting, and ensures comprehensive customer activity history.