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Vurdering for NordVPN - a VPN proxy extension for Firefox

NordVPN - a VPN proxy extension for Firefox av NordVPN

3,7 stjerner av 5
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624 vurderingar
  • av Abdullahi, eit år sidan
  • av Firefox user 18307864, eit år sidan
  • av qwertyk, eit år sidan
    I do not recommend:
    1. Long technical support answers (12-24 hours), formal answers, asking for things that have already been answered earlier.
    2. This is not a free application, but any payment automatically makes a subscription to you, it is not written anywhere except Help Center, it also says that a return is possible only for the first payment, the rest is not returned if they are not forced by law.
    3. VPN program automatically install 2 more programs with self, one of them consumes traffic, when VPN does not work, removal does not help, the VPN program will restore them ...

    Svar frå utviklaren

    posta eit år sidan
    Hello. We're sorry about the negative experience you've had with our team and product. You can reach us at support.nordvpn.com via live chat too. We inform our customers that the service is paid and works on a subscription basis for which auto-renewals are enabled by default - this is a standard practice across the market, for services independently and on various app store platforms (Google Play, Apple's App Store, etc.). We let our customers know about renewals being enabled by default during checkout as well as in our Terms of Service. We also have customer support available 24/7 to answer any such or other questions as well as to assist with any issues related to the use of our service. As for the other two programs you mentioned in your review, it'd be helpful if you were able to update us on what exact programs you have in mind. -Drea
  • av Pareick, eit år sidan
  • av Firefox user 18245840, eit år sidan
    very slow with inconsistent speeds. the full desktop version works fine though.

    Svar frå utviklaren

    posta eit år sidan
    Hi! Could you please make sure to contact our support team at support.nordvpn.com for them to look into what could be causing the issue and help on its resolve? -G.M.
  • av garif12, 2 år sidan
    нужен vpn чтобы заходить на недоступные сайты, но у них самих сайт заблокирован🤷‍♂️

    Svar frå utviklaren

    posta eit år sidan
    Здавствуйте. Пожалуйста, свяжитесь с нашей службой поддержки, отправив электронное письмо по адресу support@nordvpn.com, и мы поможем получить доступ к веб-сайту и услуге. -Neo
  • av Firefox user 18171446, 2 år sidan
  • av Firefox user 14353167, 2 år sidan
    Требует оплату. Для России их домашняя страница недоступна

    Svar frå utviklaren

    posta 2 år sidan
    Здравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. -G.M.
  • av Firefox user 15247906, 2 år sidan
  • av DartMitai, 2 år sidan
  • av Firefox user 18206537, 2 år sidan
  • av Elm, 2 år sidan
  • av Firefox user 18176356, 2 år sidan
    can't loggin

    Svar frå utviklaren

    posta 2 år sidan
    Hello. Sorry to hear about it! Please try reinstalling our proxy extension and then check if the issue persists. If it does, contact us at support.nordvpn.com and we'll help you out in more detail anytime! -G.M.
  • av Firefox user 18197942, 2 år sidan
    Japan Tokyo server gotten really really slow recently. Tokyo server is only location I am counting for ridiculous national restrictions tho. fix it plz

    Svar frå utviklaren

    posta 2 år sidan
    Hello. Could you please make sure to contact our support team for them to look closer into the matter and what could be causing it? We’d be happy to help on the issue resolve! Our team is available 24/7 at support.nordvpn.com. -G.M.
  • av Локсли, 2 år sidan
  • av Firefox user 18179148, 2 år sidan
  • av Firefox user 16936067, 2 år sidan
  • av svt, 2 år sidan
    I NOT HOPE LOGIN

    Svar frå utviklaren

    posta 2 år sidan
    Hi! If you’re experiencing any issues with our service, please make sure to contact our support team at support.nordvpn.com for assistance. We'd be happy to help anytime! -G.M.
  • av RovasT, 2 år sidan
  • av Rafael, 2 år sidan
  • av CSIP CSIRIPP, 2 år sidan
    "We’re having trouble logging you in. Please try again""We’re having trouble logging you in. Please try again"
    Look for another job If you are not able to make a usable extension. It would be better for everybody. I had to downgrade to Version3.3.0, and that still works perfectly (right now)

    Svar frå utviklaren

    posta 2 år sidan
    Hello. Could you please make sure to contact our support team for them to look closer into the matter and what could be causing it? We’d be happy to help on the issue resolve! Our team is available 24/7 at support.nordvpn.com. -G.M.
  • av Firefox user 18138598, 2 år sidan
    Used to be pretty good. Now the speed is capped on extension. If you go to speedtest.net it will show fast speed. However other test websites or actual file download is capped at exactly 10mb/s. You can see that the speed will briefly exceed 10mb/s then push back down. If you download 2 files, each files will only download at 5mb/s. This has been going for months. So much with their "no cap".

    Svar frå utviklaren

    posta 2 år sidan
    Hello. We do not have no type of restrictions on bandwidth of any kind. We'd recommend contacting our support team via live chat or email for them to look into your issue in more detail. We're available 24/7 at https://nordvpn.com/contact-us/ -Neo
  • av Firefox user 18110472, 2 år sidan
  • av Limo, 2 år sidan
    It can't be a coincidence that many people besides me have been experiencing massive losses in speed for a few days now. Fix your add-on. After all, we pay money for it

    Update: Contacting the support is frustrating.
    Summed up: clearing cache, reinstalling NordVPN add-on and deactivate other add-ons. Despite my messages about many others having the same problem, the supporter didn't think about the NordVPN update as the cause of the problem.
    I hope, there is a bug fix coming soon. Otherwise I'll look for a reliable vpn provider.

    Svar frå utviklaren

    posta 2 år sidan
    Hello there. We’re sure it can be resolved with our support team at support.nordvpn.com. Our team would be happy to take a closer look into your case and help out on the matter resolve! They are available 24/7. -G.M.
  • av Firefox user 17948208, 2 år sidan
    A friend told me that I could simply add NordVPN as an extension on my Firefox rather than download the entire program onto my desktop computer system and it does the same thing. Ever since the last update, this extension slows Firefox right down to a crawl where the new tabs I do searches in or just click on a certain website in one of my bookmarks will not even show results whatsoever. I decided to turn off the extension, download the entire program and install it onto my computer system that shows in the system tray as it did before and Firefox works quickly like it did before I added the extension. Like so many have already said, this extension needs improvement to an update that will make it work as it should.

    Svar frå utviklaren

    posta 2 år sidan
    Hello. Please try reinstalling our proxy extension and then check if the issue persists. If it does, contact us at support.nordvpn.com and we'll help you out in more detail anytime! -G.M.