Important: Because your add-on handles sensitive user data (customer messages from Zendesk) and sends this data to external services (BIGLOVE.AI, OpenAI), you are required to have a Privacy Policy. You will need to create a privacy policy and host it on a publicly accessible URL. This policy should clearly explain:
* What data is collected (e.g., Zendesk ticket content).
* How the data is used (e.g., to generate AI replies).
* Which third-party services the data is shared with (Airtable, OpenAI).
* How user data is stored and protected.