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Recensiones de Proton VPN: Fast & Secure

Proton VPN: Fast & Secure per Proton, Proton Team

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Recension de BZ
per BZ, kahdeksan kuukautta sitten
Mostly works well on Windows 11, until your computer goes to sleep. After you wake it up, Firefox has no Internet connectivity until you close and reopen Firefox, or disable the Proton VPN extension.

Developer response:
"Sorry to hear that. Could you share more details about the issue? What version of Firefox do you currently have installed? Are you receiving any error messages after waking the device from sleep? Are you using any other extensions for privacy/security purposes? Contact us at [support form URL] with more details so we can investigate the behavior further."

My response to developer:
I filed a support request with details last week and haven't heard anything. I'm disappointed to see a response to my review here before getting a response from support. But since I'm getting a response here:

Windows 11 23H2 build 22631.4460
Firefox 132.0.2
Proton VPN 1.2.3
No error messages (unless I open up the Browser Console)
Other extensions in use include uBlock Origin and DuckDuckGo Privacy Essentials.

The problem immediately goes away when I disable Proton VPN after waking from sleep. I can quickly toggle the extension off and back on and Proton reconnects and everything works from that point.

Responsa de disveloppator

publicate kahdeksan kuukautta sitten
Sorry to hear that. Could you share more details about the issue? What version of Firefox do you currently have installed? Are you receiving any error messages after waking the device from sleep? Are you using any other extensions for privacy/security purposes? Contact us at https://protonvpn.com/support-form with more details so we can investigate the behavior further.
486 recensiones
  • per Namecito, 11 tuntia sitten
    It never worked since I installed it like 3 weeks ago. But the Windows program works. But my case is the same than the one of the previous reviewer. I need it mostly for one website. When trying to enable it I get the same error: "Network error..." Firefox and add-on are updated, 115.26.0es and 1.2.9 respectively. Not using any other proxy or VPN. Hope it can be solved.
  • per sushigal007, kaksi päivää sitten
    Maybe it's because I'm on the Windows 7 ESR version of Firefox, but this addon just doesn't work for me at all, clicking on it just gives me a "NetworkError when attempting to fetch resource" message. A pity because I have the standalone program and the android app and love them both, but sometimes I just want to use a VPN for a couple of websites rather than for all my internet traffic.

    Responsa de disveloppator

    publicate kaksi päivää sitten
    Sorry to hear that. Could you share more details about this issue? Which specific version of your browser and the Proton VPN extension do you have installed? Do you have any other extensions installed for privacy/security purposes? Are you using any other VPN, proxy, or custom DNS services?

    Contact us with more details by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can investigate further.
  • per jessy, viisi päivää sitten
  • per Usator de Firefox 17274865, kuusi päivää sitten
  • per Usator de Firefox 19214598, seitsemän päivää sitten
    I need to reboot the extension whenever I switch wifi networks or else every few days. I routinely keep about:addons open so I can turn the extension off and on again. When I click the extension icon in the toolbar in this state, it just shows me a loading spinner. Besides this hiccup, the extension works great. (I am a subscriber.)

    Responsa de disveloppator

    publicate seitsemän päivää sitten
    Thank you for your review. Could you share more details about the behavior? Are you receiving any error messages at any point? Do you have any other extensions installed for privacy/security purposes? Are you able to consistently reproduce the issue?

    Contact us with more details by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can investigate further.
  • per Simon Bünemann, seitsemän päivää sitten
  • per AnonFF User, kahdeksan päivää sitten
    What kind of garbage free vpn requires users to register an account? Oh thats right, Proton VPN

    Responsa de disveloppator

    publicate seitsemän päivää sitten
    We're sorry to hear that. A Proton VPN account is required in order to utilize the browser extension. Keep in mind, however, that having an account does not endanger your privacy and security in any way. Nonetheless, we've shared your feedback with the team accordingly.
  • per Usator de Firefox 17720328, 10 päivää sitten
  • per Usator de Firefox 19128527, 11 päivää sitten
    E P I C
  • per pj, 11 päivää sitten
    Please add an option to connect to last.

    Responsa de disveloppator

    publicate yhdeksän päivää sitten
    Thank you for your review. We have passed on your request to the team for future consideration. You can follow our blog and our direct channels for any news and updates.
  • per Gradivus, 11 päivää sitten
  • per Jesús F, 12 päivää sitten
    Es la mejor VPN como App en Android, en Windows y como complemento en Firefox (cuando solo la necesitas en un browser). La mejor con mucha diferencia.
  • per haytham, 17 päivää sitten
    thanks
  • per Ariel, 19 päivää sitten
    While this extension has its merits, it has a critical flaw that significantly impacts its usability for me. Since last year, the connection has become unstable in China, and there are times when I simply cannot connect, no matter how many attempts I make.

    Additionally, the login process requires accessing the proton.me domain, which is not feasible in China. I have to use other tools to bypass the Great Firewall just to log in to ProtonVPN, which is quite absurd. The whole point of using ProtonVPN is to access the internet freely, yet I find myself needing to circumvent restrictions just to use the service.

    Responsa de disveloppator

    publicate 15 päivää sitten
    We're sorry to hear that. The reason you're experiencing this issue is due to the very aggressive restrictions in China. Our team is working hard on improving our infrastructure so that all our users are able to connect more easily. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.

    Meanwhile, you may consider downloading the official Proton VPN app for your specific OS to see if you're able to connect more easily. If you cannot access our website in order to do that, please contact us at https://protonvpn.com/support/contact or https://proton.me/support/contact, or simply send us an email directly at support@protonvpn.zendesk.com so we can assist you further.
  • per Usator de Firefox 19157595, 19 päivää sitten
    Чтобы включить ВПН, нужно сначала его обновить, а при нажатии на кнопку обновления выкидывает на страницу дополнения. Замкнутый круг, бесполезная трата времени и сил

    Responsa de disveloppator

    publicate 15 päivää sitten
    The extension should be updated automatically. Have you made sure that automatic updates are allowed for the Proton VPN extension in your Firefox extension settings? If so, and the behavior persists, contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can investigate further.
  • per SAW THET PHYO AUNG, 20 päivää sitten
  • per Usator de Firefox 19127674, kuukausi sitten
  • per Index, kuukausi sitten
  • per Soni, kuukausi sitten
    good for ubuntu linux
  • per Gex, kuukausi sitten
  • per centurion 2000, kuukausi sitten
  • per Usator de Firefox 19114651, kuukausi sitten
  • per Mech333, kuukausi sitten
    Мне что ли нужно включать ВПН чтобы обновить ВПН? Плохо.

    Responsa de disveloppator

    publicate kuukausi sitten
    We're sorry to hear that. Would you mind describing the issue further? We'd be more than happy to help you troubleshoot, but we need some basic details to work with. Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you.
  • per Usator de Firefox 17452551, kuukausi sitten
  • per Dragon56, kuukausi sitten
    (После установки требует обновить его. ) Я немного некорректно / неправильно выразился данный впн просто не может подключится выдавая вот это при его открытии - NetworkError when attempting to fetch resource. Ну в любом сучили он не работает в России из за агрессивных блокировок.

    Responsa de disveloppator

    publicate kuukausi sitten
    We're sorry to see that you're dissatisfied. Could you clarify your review further? What are the exact steps you're taking that lead to the behavior? Are you receiving any error messages? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you.

    On another note, keep in mind that Russia is among the restrictive countries that are blocking VPN connections. Our teams are working to resolve the issue, but the restrictions are especially aggressive. For now, we suggest using the Quick connect option to try and establish a connection. Also, make sure that your browser and the Proton VPN extension are always up to date.