Hi there,

When Firefox is set to run in private browsing mode it completely prevents our extension from being able to write files into Firefox's local storage, which is a requirement in order for the extension to be able to establish your 1Password account and your database in the browser.

You can still open and use private browsing windows manually, which will allow you to enjoy both worlds - you can enjoy a more private and secure browsing session, while still having 1Password operational in your browser 😊

If you have any questions, we’d love to elaborate. Please drop an email to support@1password.com and we’ll be happy to help.

Hi there,

We’re sorry to hear you’re experiencing issues with 1Password in your browser.

It sounds like there might be something that is breaking the integration between the extension and your 1Password app.

We’d love to help you with it though! Please email us all the details to support+x@1password.com and we’ll get you up and running in no time :)

Looking forward to hearing from you.

Hey,

As much as we would love to, we don’t offer live chat support at this time. We offer excellent email support and we find this more efficient as we are able to point users to the correct guides and list all the steps needed.

Please drop an email to support@1password.com if there is anything we can help with at all!

Hey there,

Thank you for your kind review.

We’d love to help you get around with your 1Password and guide you through everything!

The best place to start is here: https://support.1password.com/getting-started-browser/

In addition,our great support team are ready to help you out! Please email us to support@1password.com with any and all questions you have and our team will guide you through it all!

Hey there,

Thank you for your review.

We are sorry to hear you have been experiencing issues, it definitely sounds like something isn’t quite right. Please drop us an email to support@1password.com so we can further investigate and get things working as they should be.

Looking forward to hearing from you.

Hey there,

We’re sorry to hear you are experiencing issues, it definitely sounds like things aren’t working as they should be.

We’d love to investigate the issues you are having and help you get things working as soon as possible.

Can you please email us the details to support+x@1password.com so we can get all the info and troubleshoot this with you?

Thank you kindly.

Hey there,

Thank you for the kind review!

We’re sorry to hear you had previously experienced issues, if you have any further trouble please email us all the details to support+x@1password.com so we can help you get things sorted out as soon as possible.

Enjoy your 1Password and stay safe.

Hey there,

Sorry to hear you’re having an issue with the extension. We’d love to help you get things working properly!

Please email us all the details to support+x@1password.com and we’ll help you get things sorted out as soon as possible.