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Anteprime di Survey Dynamix for GC 1

Survey Dynamix for GC 1 di Survey Dynamix

Enables auto transfer to a Survey Dynamix survey when a call ends in Genesys Cloud 1

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Informazions su la estension
The Survey Dynamix for GC 1 add-on fixes the problem of Genesys Cloud agents accidentally ending interactions without transferring the caller to a survey. The solution is very simple. When you click End Call, the extension overrides this and chooses the option to transfer the caller to a queue of your choice. All you need to do is set the Queue Name in the extension options.
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Permès obligatoris:

  • Acedi ai dâts utents dai sĂŽts includĂťts tal domini mypurecloud.com
  • Acedi ai dâts utents dai sĂŽts includĂťts tal domini mypurecloud.de
  • Acedi ai dâts utents dai sĂŽts includĂťts tal domini mypurecloud.ie
  • Acedi ai dâts utents dai sĂŽts includĂťts tal domini mypurecloud.jp
  • Acedi ai dâts utents dai sĂŽts includĂťts tal domini mypurecloud.com.au
  • Acedi ai dâts utents dai sĂŽts includĂťts tal domini pure.cloud
Altris informazions
Colegaments component adizionâl
Version
1.1
Dimension
35,82 kB
Ultin inzornament
pred 4 rokmi (29. jĂşl 2021)
Categoriis coreladis
Licence
Mozilla Public License 2.0
Cronologjie versions
Segnale chest component adizionâl
Zonte ae racuelte
Notis di publicazion pe version 1.1
In the event of a transfer failing, instead of ending the call after 5 seconds, the end call button will revert to native behaviour so the agent can manually end the call.
Altris estensions di Survey Dynamix