Hey there,

This extension always required an account as it connects to our servers instead of reading data from the desktop app. There are quite a few advantages to that, including the ability to use the extension even if you don’t have the desktop app installed at all!

If you still have local vaults in the desktop app, you’ll want to install 1Password Classic in your browser instead: https://support.1password.com/cs/1password-classic-extension/

Hey there,

1Password was designed to be the only password manager in your browser, so utilizing another password manager (such as the browser’s built-in autofill) will definitely cause some conflict, which is why we recommend disabling it: https://support.1password.com/disable-browser-password-manager/


In case you do wish to keep using your browser’s built in autofill, you can go into the extension’s settings page and turn off the “Show autofill menu on field focus”, which will prevent 1Password from showing up automatically inside/under fields. :)

Hey rubenwardy,
Thanks for the awesome review!

We’re stoked that you’re loving 1Password so much. Thanks for sharing it with everyone :)

The 1Password Team.

Hey GerardoE,

Thank you for the kind review! We’re very happy to hear you’re loving the extension :)

Enjoy your 1Password and stay safe,
The 1Password team.

Hey there AD,

We’d love to hear your feedback, where exactly you found things difficult/confusing and any other input you may have!

Feel free to write to us at support@1password.com so we can keep improving the experience and simplicity of 1Password!

Thank you kindly.

Hey there,

Thanks for taking the time to write this review!

1. Thanks for the feedback here. We show the “Save in 1Password” button in every field where you type in, to give you the option to control what is saved, where and when. It might be a slight adjustment to ignore the “Save in 1Password” button until after you are done typing in both username and password fields, but that’s great feedback, so thank you!

2. We have not yet encountered such reports from other users. Not sure why your 1Password disappeared from Firefox but that should definitely not happen when Firefox updates! If you encounter the issue again, please email us to support+x@1password.com so we can investigate!

3. You can adjust the auto-lock timer in the extension’s settings page. If you have the 1Password desktop app installed on your computer, then the extension should connect to it and inherit the auto-lock timer settings from the desktop app, so make sure to check the desktop app’s settings as well! If you need further assistance with this, please do email us so we can help you set this up as you want it to work. Unlocking 1Password in your browser should unlock the desktop app and all other browsers in one go!

Hey Ken,

We’d love to troubleshoot this issue with you so you can enjoy the new extension and all of its outstanding features!

Please email us all the details of the problem to support+x@1password.com and we’ll gladly help you sort this out as soon as possible!

Thanks for the awesome review DocJohninDC!

We’re glad to hear you’re loving 1Password and appreciate your support!

Enjoy your 1Password and stay safe.

Hey Tone,

Sorry to hear you’re not liking the new extension. We’re sure we can improve your experience and help with any missing features you refer to.

Please email us all the details to support+x@1password.com and we’ll gladly help as best we can!

Hey timwis!

Thank you kindly for taking the time to write this review and feedback. Much appreciated!

On 1 & 2, we do take many precautions here such that normal web content cannot interfere with the pieces we render into the web page. Through use of ShadowDOM (which stops other web content from being able to see our content), confirmation prompts (for credit cards and identity items which don't have associated URLs), and never taking an account password to unlock from within the webpage, we take a large number of precautions to secure the experience.

If you do still feel nervous about the in-page suggestions, they can be set to not automatically show or not show at all using the settings under the Autofill section.

If you want to continue to use the existing unlock shortcut, connecting the extension with the desktop app will let you use that. Once connected the unlocking the desktop app will unlock the extension. The keyboard shortcut for the opening the pop-up is configurable within the settings, but we definitely understand can be hard to change when you are so used to a specific workflow for so long :)

Thanks again for all the feedback and input here. Feel free to write to us if you have any additional concerns or thoughts you’d like to share! You can write to us via email privately to support+x@1password.com or publicly in our community forum: https://1password.community/

Hey there,

If you’re having issues logging into your account or any of the 1Password apps, please email us to support@1password.com and we’ll gladly help you get things set up with your 1Password!

We hope to hear from you soon.
The 1Password team.

Hey there,
This definitely sounds like an issue we can help you with!

Please send us an email with all the details (and a screenshot) of the issue to support+x@1password.com and we’ll be happy to help you get things working properly.

Looking forward to hearing from you,
The 1Password team.