Hey Johannes,

If you are still experiencing issues please email us at support+extensions@1password.com and we’ll be happy to help.

Hey there,
If the default shortcut of CMD+Period does not work for you, you can change the default shortcut in 1Password X’s settings page. Please try changing it to a different combination until you find one that works for you.

If you’re still having troubles, please email us at support+extensions@1password.com and we’ll be happy to help you further.

Thanks for the honest review! Integration between 1Password X and the 1Password desktop apps is something we’d love to offer. We’re currently testing it out in the 1Password X and 1Password for Mac betas, and I’d expect us to move over to Windows once that’s perfected. :)

That shouldn’t be happening. Next time it does, could you please reach out to support+x@1password.com? I’d like to take a closer look because it seems like there’s a deeper issue.

Hi there. Please do shoot us an email at support+x@1password.com so we can get to the bottom of it. We’ll likely ask for some logs to help us diagnose where the issue is coming from. Thanks!

Thanks for the five star review!

Hi there – 1Password X is a full-featured application baked into an extension. That means that when you fully quit the browser, you’re also quitting 1Password X. If you find yourself quitting the browser often, we also offer a desktop-dependent 1Password extension which you can find on our downloads page.

Thank you for sharing! I’m happy to address the issues you mentioned.

1. I appreciate this feedback. The Ctrl+Period shortcut does open the 1Password X pop-up, but I agree that it’d be nice to have the ability to unlock 1Password X directly from the inline menu.

2. It sounds like you’re wanting to use Firefox’s autofill feature as well as 1Password. They can interfere, but we do have a way to disable the 1Password X inline menu if you’d prefer. To do so, turn off the “offer to fill and save passwords” option on the 1Password X settings page.

3. I haven’t heard of any reports of this, so I’d love to know when/where that happens. Do you experience it only on a certain website or does it happen on all sites? Please let us know at support+x@1password.com.

4. This request is on our radar, although determining whether a user has successfully signed into a site has given us some trouble in the past. In the end, we took the most reliable approach to save a Login before moving on to the next page. Not only that, but we need to capture the credentials on the page before moving onto the next, and if we don’t offer to save until moving onto the next page, those credentials need to be stored somewhere. I wouldn’t agree that’s the most secure option, but it’s something we’ll keep in mind as we build future versions of 1Password.

5. We do offer a full-featured password generator within the 1Password X pop-up. To get there, you’ll want to click the + button then click Password Generator. Here’s a video that shows how to access it: https://s3.amazonaws.com/com-agilebits-users/kaitlyn/password_generator.mp4

These are fantastic pieces of feedback, so I’m really glad you shared them. If there’s anything else we can help you with, please don’t hesitate to reach out via email.

Do you happen to sync your extensions in your Firefox account? That would be my first guess. I’m curious how usability differs between Chrome and Firefox. They should be using the same codebase, so I wonder what you like more about 1Password X in Chrome. If you’d like to share your opinions with us, please do – support+x@1password.com