Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by Firefox user 14336689
Rated 4 out of 5
by Firefox user 14336689, 3 years agoI use Linux Mint, currently v.20.3. The Installation instructions for NordVPN on Linux are terrible, and that is being generous. You are told to download the VPN Debian app, which did not work! it installed but would not launch. Next I tried launching NordVPN form the terminal. It worked after a fashion. The issue here was that there is no visual representation of the status of the connection, which I had to keep checking and found it had frequently dropped. I eventually found how to connect via the network manager at the bottom of one of the pages of instructions. That worked (at last!!). Then the next day I stumbled across how to add the NordVPN extension to Firefox and Chrome based browsers on yet another page of instructions. That gave me a visual in the browser of the VPN status.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
Developer response
posted 3 years agoHello there. We're sorry to hear about the troubles! We always encourage on contacting our support team right away if faced with any issues or troubles with setting up our service, our team is always there and happy to help. To get in contact with one of our agents right away please ask for a 'live agent' within the chat at support.nordvpn.com. Thank you for your feedback and apologies for the inconveniences! -G.M.
2,572 reviews
- Rated 5 out of 5by Roberto Del Castillo, a day ago
- Rated 2 out of 5by SocialSupaCrew, 2 days agoI would love to try this extension but it seems that I can't even download it!
The "Add to Firefox" button on this page is disabled.
Do I need a specific version of Firefox?
I'm using Firefox 139 on my Android device.Developer response
posted 2 days agoHello! It would be great if you could reach out to our customer support team at support.nordvpn.com. Our agents will check on your inquiry in more detail at any time as they are available 24/7. -D.I - Rated 3 out of 5by MrSchwensson, 4 days agoA great VPN. Lately I've had to log into it every time I open Firefox. It just logs me out every time the browser is closed. This started happening like 2 weeks ago and still no fix. If that issue weren't prominent, it would be 5 stars.
Developer response
posted 4 days agoHello! Our team is aware of the logout issue and we are working on some improvements. Please accept our apologies for any inconvenience you might have in the meanwhile! -L.L. Developer response
posted 4 days agoWe're honored to have earned your five-star rating! Thank you for choosing our services. -G.M.- Rated 4 out of 5by LucidBoi, 6 days agoUsually great, but it depends on the day. Maybe it's the servers or something else entirely, but when it happens it just shits the bed. Otherwise perfect! It even has split tunneling!
Developer response
posted 6 days agoHello! You are welcome to contact us at support.nordvpn.com when you are experiencing issues with our service. Our team is ready to help you out 24/7! -L.L. Developer response
posted 6 days agoHello. We are sorry to hear about the trouble! Please don’t hesitate to reach out to our support team at support@nordvpn.com, they will be happy to look into the issue and guide you through a few steps that can help resolve it. -E.G.- Rated 5 out of 5by Frank, 8 days ago
- Rated 1 out of 5by Firefox user 17599253, 10 days ago
- Rated 1 out of 5by Firefox user 17389192, 15 days ago
Developer response
posted 16 days agoHello! That is exactly what we aim for, and it is great to know our efforts did not go unnoticed. Thank you for the five stars! -N.F.- Rated 5 out of 5by azurepriestess, 17 days agoNord is the fastest, most reliable VPN that I have used, add this extension works very well.
Developer response
posted 17 days agoHello! That’s fantastic to hear — we’re thrilled that our extension has been a great match for your needs. We'd like to thank you for sharing your experience and for being part of our community! -Neo - Rated 5 out of 5by YuriLibrarian, 18 days ago
- Rated 1 out of 5by Firefox user 18978605, 18 days ago
- Rated 5 out of 5by s0t, 20 days ago
- Rated 5 out of 5by Doug S, 20 days ago
- Rated 5 out of 5by Cabeça Branca, 20 days agoAdded this to Firefox running on Linux Cinnamon Mint 22, mainly as it's a bit fiddly with no GUI as a standalone. Been running Nord for a long time on everything else, Windows, Firesticks etc. Early days, but so far the extension works as expected with no problems
Developer response
posted 20 days agoThank you for taking the time to share your positive experience. We're happy to hear to have met your expectations! -G.M. - Rated 5 out of 5by Firefox user 13948809, 21 days ago
- Rated 5 out of 5by Firefox user 17949533, 23 days agoGood experience with Nord. The current version just gives me the flexibility to use VPN only on Mozilla, while my PC isn’t affected. Thanks.
Developer response
posted 23 days agoHello. Thank you for choosing us and taking the time to share your experience! We're grateful for your feedback. -Neo - Rated 1 out of 5by Firefox user 18983679, a month ago
- Rated 1 out of 5by Firefox user 18982295, a month ago
- Rated 5 out of 5by Firefox user 18947510, a month ago
- Rated 5 out of 5by Firefox user 16234255, a month ago
Developer response
posted a month agoBonjour ! Notre service VPN est effectivement payant, toutefois, nous offrons une garantie de remboursement de 30 jours pour tous les forfaits achetés via nordvpn.com/pricing/. Vous êtes le bienvenu pour tester nos services et, le cas échéant, n'hésitez pas à nous contacter sur support.nordvpn.com. -G.M.- Rated 5 out of 5by JDavis55, a month ago