Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by Firefox user 15467501
Rated 2 out of 5
by Firefox user 15467501, 5 years agoOn one hand, Nord is the very best for VPN. I adore these folks and keep renewing my 3 year subscription. I will remain loyal as long as I'm able because Nord cares a lot about our privacy, and being based in Switzerland allows them to accomplish that in the many ways they lead on.
On the other hand, the performance over the past 1 year has become almost unbearable on both iOS and Linux. Linux app has stopped working altogether, so I've resorted to this lightweight Firefox extension. It was working fine for a couple of months, and now the "search" for new servers function is broken and just spins its wheels, leaving me only able to join the last 3 countries I successfully accessed.
That wouldn't be so bad except that now the app will start as connected, but with me logged out. The server won't allow me to load any content online, and won't allow me to login with my credentials. And since there is no disconnect button - it will spin its wheels, not allowing me to login, which is required to access the "disconnect" button. So literally the only way to disconnect is to remove the extension entirely and reinstall.
May I suggest a disconnect button be added, whether or not a person is logged in? *please?*
Don't get me started on iOS, tech support tells me it's working fine and have stopped answering my e-mails, I've had to remove it from my phone otherwise it takes my phone over 90 seconds to access any data through vpn every time I unlock my phone.
(Just to clarify, for many years all of these funtions on all platforms worked FLAWLESSLY. Like a dream. I'm hanging in there with you because of your glory days Nord)
You were the king Nord, we were a dream team, what happened? I'm not switching until I literally have to due to functionality - it disappoints me that such a thing has gone from looking absurd as of 2018, to almost inevitable in 2020.
On the other hand, the performance over the past 1 year has become almost unbearable on both iOS and Linux. Linux app has stopped working altogether, so I've resorted to this lightweight Firefox extension. It was working fine for a couple of months, and now the "search" for new servers function is broken and just spins its wheels, leaving me only able to join the last 3 countries I successfully accessed.
That wouldn't be so bad except that now the app will start as connected, but with me logged out. The server won't allow me to load any content online, and won't allow me to login with my credentials. And since there is no disconnect button - it will spin its wheels, not allowing me to login, which is required to access the "disconnect" button. So literally the only way to disconnect is to remove the extension entirely and reinstall.
May I suggest a disconnect button be added, whether or not a person is logged in? *please?*
Don't get me started on iOS, tech support tells me it's working fine and have stopped answering my e-mails, I've had to remove it from my phone otherwise it takes my phone over 90 seconds to access any data through vpn every time I unlock my phone.
(Just to clarify, for many years all of these funtions on all platforms worked FLAWLESSLY. Like a dream. I'm hanging in there with you because of your glory days Nord)
You were the king Nord, we were a dream team, what happened? I'm not switching until I literally have to due to functionality - it disappoints me that such a thing has gone from looking absurd as of 2018, to almost inevitable in 2020.
Developer response
posted 5 years agoHello. Sorry to hear that you've experienced issues while using our service. We'd ask you to update your review with the Ticket ID that you've received after contacting our customers' support team, for us to check how was your inquiry handled on our end and escalate the matter afterward. Thank you!
2,575 reviews
Developer response
posted a day agoЗдравствуйте. Приносим извинения! Мы будем рады помочь и более подробно рассмотреть ваш случай. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support.nord-help.net, они доступны 24/7. -G.M.- Rated 5 out of 5by Firefox user 17842514, 3 days ago
- Rated 4 out of 5by man5820, 4 days ago
- Rated 5 out of 5by Roberto Del Castillo, 7 days ago
- Rated 2 out of 5by SocialSupaCrew, 8 days agoI would love to try this extension but it seems that I can't even download it!
The "Add to Firefox" button on this page is disabled.
Do I need a specific version of Firefox?
I'm using Firefox 139 on my Android device.Developer response
posted 8 days agoHello! It would be great if you could reach out to our customer support team at support.nordvpn.com. Our agents will check on your inquiry in more detail at any time as they are available 24/7. -D.I - Rated 3 out of 5by MrSchwensson, 10 days agoA great VPN. Lately I've had to log into it every time I open Firefox. It just logs me out every time the browser is closed. This started happening like 2 weeks ago and still no fix. If that issue weren't prominent, it would be 5 stars.
Developer response
posted 10 days agoHello! Our team is aware of the logout issue and we are working on some improvements. Please accept our apologies for any inconvenience you might have in the meanwhile! -L.L. Developer response
posted 10 days agoWe're honored to have earned your five-star rating! Thank you for choosing our services. -G.M.- Rated 4 out of 5by LucidBoi, 12 days agoUsually great, but it depends on the day. Maybe it's the servers or something else entirely, but when it happens it just shits the bed. Otherwise perfect! It even has split tunneling!
Developer response
posted 12 days agoHello! You are welcome to contact us at support.nordvpn.com when you are experiencing issues with our service. Our team is ready to help you out 24/7! -L.L. - Rated 4 out of 5by WAKUTO, 13 days agosome connections like bank are not working with VPN connection
Developer response
posted 12 days agoHello. We are sorry to hear about the trouble! Please don’t hesitate to reach out to our support team at support@nordvpn.com, they will be happy to look into the issue and guide you through a few steps that can help resolve it. -E.G. - Rated 5 out of 5by Frank, 14 days ago
- Rated 1 out of 5by Firefox user 17599253, 16 days ago
- Rated 1 out of 5by Firefox user 17389192, 21 days ago
Developer response
posted 23 days agoHello! That is exactly what we aim for, and it is great to know our efforts did not go unnoticed. Thank you for the five stars! -N.F.- Rated 5 out of 5by azurepriestess, 23 days agoNord is the fastest, most reliable VPN that I have used, add this extension works very well.
Developer response
posted 23 days agoHello! That’s fantastic to hear — we’re thrilled that our extension has been a great match for your needs. We'd like to thank you for sharing your experience and for being part of our community! -Neo - Rated 5 out of 5by YuriLibrarian, 24 days ago
- Rated 1 out of 5by Firefox user 18978605, 24 days ago
- Rated 5 out of 5by s0t, a month ago
- Rated 5 out of 5by Doug S, a month ago
- Rated 5 out of 5by Cabeça Branca, a month agoAdded this to Firefox running on Linux Cinnamon Mint 22, mainly as it's a bit fiddly with no GUI as a standalone. Been running Nord for a long time on everything else, Windows, Firesticks etc. Early days, but so far the extension works as expected with no problems
Developer response
posted a month agoThank you for taking the time to share your positive experience. We're happy to hear to have met your expectations! -G.M. - Rated 5 out of 5by Firefox user 13948809, a month ago
- Rated 5 out of 5by Firefox user 17949533, a month agoGood experience with Nord. The current version just gives me the flexibility to use VPN only on Mozilla, while my PC isn’t affected. Thanks.
Developer response
posted a month agoHello. Thank you for choosing us and taking the time to share your experience! We're grateful for your feedback. -Neo - Rated 1 out of 5by Firefox user 18983679, a month ago
- Rated 1 out of 5by Firefox user 18982295, a month ago
- Rated 5 out of 5by Firefox user 18947510, a month ago