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Reviews for NordPass® Password Manager & Digital Vault

NordPass® Password Manager & Digital Vault by NordVPN

3.8 Stars out of 5
5
423
4
117
3
37
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145
145 reviews
  • by Firefox user 15214553, 8 months ago
    Kein Icon des Add-ons bei Firefox in die Schnellzugriffsleiste ablegbar.
    Es erfolgt kein automatisches Ausfüllen von Log-in-Feldern.
    Ich muss Log-in und Passwort manuell kopieren.
    Eine echte Verschlechterung gegenüber dem alten Add-on.

    Antwort auf die Frage des Entwicklers:
    Die automatische Vervollständigung funktioniert überhaupt nicht!

    Developer response

    posted 8 months ago
    Hallo, tut mir leid, von dieser Erfahrung zu hören. Bitte geben Sie weitere Details dazu an, bei welchen Websites die automatische Vervollständigung nicht richtig funktioniert, und wir werden das untersuchen. Danke
  • by Firefox user 18531974, 8 months ago
    Nordpass fordert permanent auf, eine neue Erweiterung zu installieren, da die alte nicht mehr unterstützt wird. Aber die Links führen nur in die Irre!

    Developer response

    posted 8 months ago
    Hallo, das tut mir leid. Bitte stellen Sie sicher, dass Ihre Erweiterung über die neueste verfügbare Version verfügt. Wenn das Problem weiterhin besteht, wenden Sie sich bitte an unseren Support unter support@nordpass.com, um weitere Hilfe zu erhalten.
  • by Firefox user 18599855, 8 months ago
  • by MP, 8 months ago
  • by Firefox user 18597218, 8 months ago
    What a disappointment! I chose it because it was supposed to be easy but I've never encountered a program that so effectively prevented me from logging into it or any other. It is the opposite of a Password Manager!

    Developer response

    posted 8 months ago
    Hi, sorry to hear about this. Our support agents are more than happy to assist in setting up NordPass for you, please do not hesitate to contact us and we'll sort it out!
  • by Firefox user 18596040, 8 months ago
    The desktop app worked great for me, this browser extension almost never autofills websites, doesn't even show the icon to autofill
  • by Firefox user 18590197, 8 months ago
  • by Firefox user 18563455, 9 months ago
  • by Firefox user 18543882, 10 months ago
    I have no idea what I am supposed to do on this Firefox Add-Ons page.
    It is a most ill-written page of instruction.
    The page that sent me here is now locked and I am unable to get to or find an end/exit button.
    I am beginning to regret buying NordVPN.

    Developer response

    posted 10 months ago
    Hi there, sorry to hear you're having trouble with setting the add-on up. Please drop us a message with more details at support@nordpass.com, we're here to help!
  • by vinnyfox, 10 months ago
    Absolute ridiculous, untested software. There wasn't a stable version of this extension for the past 6 months.

    In version 5.18.7, the extension fails to authenticate the user
    ---

    Uncaught (in promise) Error: Missing SDK key! Call initialize with a valid SDK key

    Developer response

    posted 10 months ago
    Hey,

    Apologies for the poor experience and thanks for sharing the response. We will pass it on to the technical team to investigate immediately.
  • by Firefox user 13592858, 10 months ago
  • by Firefox user 12781037, 10 months ago
  • by Firefox user 18512350, 10 months ago
  • by Mark, a year ago
    Autofill does NOT work. Whole reason I have this extension is for that but does not work. Have to manually go in and copy/paste. Been broken too for a long time so idk if Nord is going to bother fixing it.

    Developer response

    posted 10 months ago
    Hey Mark, I'm Dominik and I work as Product Manager at NordPass. We are crafting plan to massively fix issues with autofill at once for repetitive errors through machine learning techniques, but at the same time we're still investigating errors website by website.

    Please let me know on which sites do you face the problem most often. Also, please ensure that you have given NordPass a permission to automatically fill the data by right clicking on the extension logotype in the Firefox browser and selecting "Manage extension" from the dropdown list.

    On the other hand, directly in the NordPass application settings (not settings of Firefox store) that are hidden under the gear icon you can find section for Autofill & Autosave functionalities. Please double check how they are set - if you haven't blocked autofill for certain websites and if instant login option is turned on to make your experience way, way more comfortable.

    Cheers,
    Dominik
  • by Firefox user 18489831, a year ago
    Necessary add-on just to view passwords (not possible without). Requests access to all website data. Ridiculous.

    Developer response

    posted 10 months ago
    Hi there, I am Dominik and I am responsible for user experience in NordPass. Permission we ask for is the industry standard and it is necessary in every browser, so extension can use the data you saved in it for autofill purposes. We are zero knowledge company and your information is thoroughly encrypted - only you, through the Master Password, can decrypt it and then view or copy. If you have any other concerns, do not hesitate to leave them. :)
  • by Firefox user 17801051, a year ago
    I'm using this plugin to do one thing, and one thing only - to autofill my login creds on stored websites. It doesn't do that.
    Currently I have to either manually open the plugin and copy/paste the login and password, or do the same with the desktop app.
    What is the point of having a browser plugin if it doesn't offer basic functionality?

    Developer response

    posted 10 months ago
    Hello, please ensure you gave NordPass a permission to copy and autofill the data. It can be done in application settings in browser store. Also, please remember about setting autofill & autosave options in your own style directly inside NordPass application - they can be found under gear icon. Cheers!
  • by Miguel Flores, a year ago
  • by Firefox user 18481257, a year ago
    In general I like Nord's products and I do use NordPass on other devices but I have to say that they really dropped the ball on this extension and their customer support.

    I wrote them to inquire if it would be possible to add biometrics for Firefox. There is currently no support and I consider this a security hazard. They replied there is support and to look well in the settings. After 11 emails where I send them data, screenshots etc....they finally say 'We are sorry but there is currently no support for biometrics in Firefox'. This is a joke.

    Use other password management tools, NordPass has no intention of making this one reliable or grow.

    EDIT AFTER DEVELOPER RESPONSE (SEE BELOW):

    If as they say, bio-metrics in Firefox is treated as a security hazard, this should have been the first response I get from their team. Opposed to no response after 11 emails and finally a relevant and informed response on a Firefox review months later.

    Developer response

    posted 10 months ago
    Hello, I am Dominik and I am responsible for product at NordPass. Situation is exactly opposite, because for now availability of biometrics on Firefox on MacOS is treated as security hazard. That's why we don't support Firefox MacOS with our authenticator (two-factor codes) in the browser extension. We do support though Firefox on Windows, as well as other browsers like Chrome and sister chromium-based browsers.

    We don't know yet when we're going to unlock biometrics on Firefox MacOS back, but probably not sooner than in 2025. Let me know if that answers your concerns.

    Cheers,
    Dominik
  • by Firefox user 18477010, a year ago
  • by Cody, a year ago
    Ever since the update from the desktop app to the browser-only extension, it never works. What was the point of killing the app? It worked just fine. Go back to the app or fix your mistake.

    Developer response

    posted 10 months ago
    Hey Cody, please let us know which functionalities does not work you exactly. We're sure majority of them works just fine. If you talk about autofill, remember about giving NordPass permission to copy the data.
  • by Firefox user 18471890, a year ago
    This is a generic "update" from the original "Desktop" addon. Now you have to login to Desktop AND the browser plugin.

    The Desktop is the better option as it's easier to use for notes and better interface. The plugin should be used as simplicity for autofill on webpages, not as the overall product.

    PLEASE bring back desktop functionality to this plugin!

    Developer response

    posted 10 months ago
    With the standalone extension, you don't need to use desktop app anymore. Everything is perfectly covered within new browser add-on. To quickly add secure note, click extension logotype, + icon at the bottom of the extension dropdown and then write a note on the dedicated browser page. Voila. :)

    Cheers/
    Dominik
  • by Firefox user 18466838, a year ago
  • by Alex, a year ago
    Worked for a couple days and now it doesn't (even after uninstalling & reinstalling). Even clicking the nord icon on password prompts provides no response. Useless now.

    May as well have all my passwords on notepad to copy and paste and just use control-f to quick search them. Other one worked just fine.

    Developer response

    posted a year ago
    We're sorry to hear about the issues you're experiencing. Please get in touch with our support team at support@nordpass.com so we can help with the problem.
  • by Firefox user 18458223, a year ago
    I'm finding it impossible to navigate this site,after 4 hours I'm about to give up, I'm extremely disappointed that you have taken my money before I was able to see if it was going to be suitable ,if I am talking to any of my friends I will probably advise against repeating my foolish mistake and suggest it's probably a scam

    Developer response

    posted a year ago
    We're sorry to hear about your experience and we want to help resolve this for you. Please contact our support team at support@nordpass.com or via live chat at https://support.nordpass.com/hc/en-us.
  • by baruch55, a year ago
    Just downloaded the Firefox browser and I'm unable to get pass the email log in. It keeps refreshing to the email log in page. I chatted with Nord support; hoping to get some resolution the next few days. I want to use this browser because Chrome is slower than a dehydrated snail.