Hey there,
Sorry to hear you’re having a bit of troubles with the latest update.

Sounds like we just need to re-establish the connection between the extension and the desktop app. A simple restart to your computer should accomplish that!

In case the issue persists, we’d love to troubleshoot this with you via email. Feel free to email us to support+x@1password.com and we’ll help you get things working in no time :)

Hey there,
Thank you for the kind review!

If you encounter websites where autofilling doesn’t work well, feel free to report them to us via email at support+x@1password.com and we’ll be happy to improve 1Password there as needed!

Also, 1Password was not meant to work side-by-side with another password manager, which is why we recommend disabling the browser’s built-in password manager when using 1Password: https://support.1password.com/disable-browser-password-manager/

Thanks again for taking the time to write this review! Much appreciated.

Hey kumozaru209,

Touch ID requires that you have both the 1Password 7 desktop app and the extension installed simultaneously.

In case it is still not working, please email us to support+x@1password.com so we can troubleshoot this with you and get Touch ID working properly with 1Password in your browser.

Hey hadrien,

The Touch ID feature was not removed. If Touch ID is not working, it means there’s a communication problem between your extension and the 1Password desktop app on your computer.

If a restart to the computer does not resolve the issue, please email us all the details to support+x@1password.com so we can troubleshoot this with you :)

Hey mhv,

We’d love to help you get around with your 1Password and guide you through everything!

The best place to start is here: https://support.1password.com/getting-started-browser/

In addition, we have a really great support team ready to help you out! Please email us to support@1password.com with any and all questions you have and our team will guide you through it all!

Hey there,
Sorry to hear you’re having troubles with unlocking 1Password in your browser.

It sounds like something we can easily fix with you though! Please feel free to email us all the details to support+x@1password.com and we’ll troubleshoot this with you as soon as possible!

Hey Pestilence76,

Thank you for the awesome review!
It is definitely hard to build a cross platform software that integrates and works with 3rd party apps such as browsers and have it work perfectly for millions of users, but we sure are going for it :)

We’re glad to hear you’re enjoying 1Password on all of your devices!

Keep on rocking.
The 1Password team.

Hey there,

Integrating the extension with the desktop app has some great advantages, such as being able to unlock with the computer’s biometrics or Windows Hello, as well as keeping the extension unlocked even if you quit the browser.

If you’d like to revert that change and go back to a standalone extension without integrating to the desktop app, you can do so from the extension’s settings page:
Right-click the 1Password extension icon in your browser’s toolbar -> Settings -> Turn off the “Integrate with 1Password app” option there.

That’ll provide you with the same experience you had before we introduced the integration :)

Hey Thomas,

The extension will “forget” your account when you clear the browser’s cache. If your browser is set to clear cache automatically every time you close it, you will need to re-authorize your account on every launch.

If you have the 1Password desktop app installed on your computer, it can set up the extension for you on every launch without you needing to input the Secret Key every time.

If you have further questions about this, feel free to email us to support+x@1password.com