Recenze doplňku NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox od NordVPN
Recenze od uživatele saforce
Hodnocení: 1 z 5
od uživatele saforce, před 5 letyThis extension uses very slow animations to open the focus-exclusive overlay of its interface. If you don't interact with it directly, it dismisses itself.
Both of those issues are egregious UX failures that need to be addressed. The animation is unnecessary and makes your extension look poorly made; which it is. The fact that the overlay doesn't remain open is even more absurd. I keep my account info in a vault, so I am forced to manually type my email after pasting my password because if I were to leave the form it would just evaporate, clearing the form as well--and to make it worse, it would show the slothful opening animation again.
Partially UX, partially just terrible programming, is that the extension requires you to sign in repeatedly even within the same browsing session, which means it doesn't have good error recovery, connectivity state detection, sleep detection, etc. It would be reasonable to expect that once you sign in with your account, you never have to log in again unless a significant passage of time between uses is detected, like 3 months or more, or your subscription lapses.
None of these issues are difficult to solve. The first two could be solved in two lines of code, I'd bet. The sign in issue seems to happen to far too many people to be an isolated issue.
Perhaps you should consider that not everyone uses their browsers the same way you do. I leave Firefox open for maybe a month at a time, literally until Windows forces me to reboot for updates.
I put my machine to sleep at night and don't manually disconnect from a server in the add-on. That doesn't mean I should be signed out. That just means the add-on should reconnect the next time it "ticks" when the machine wakes up, or when there's network activity in Firefox.
Both of those issues are egregious UX failures that need to be addressed. The animation is unnecessary and makes your extension look poorly made; which it is. The fact that the overlay doesn't remain open is even more absurd. I keep my account info in a vault, so I am forced to manually type my email after pasting my password because if I were to leave the form it would just evaporate, clearing the form as well--and to make it worse, it would show the slothful opening animation again.
Partially UX, partially just terrible programming, is that the extension requires you to sign in repeatedly even within the same browsing session, which means it doesn't have good error recovery, connectivity state detection, sleep detection, etc. It would be reasonable to expect that once you sign in with your account, you never have to log in again unless a significant passage of time between uses is detected, like 3 months or more, or your subscription lapses.
None of these issues are difficult to solve. The first two could be solved in two lines of code, I'd bet. The sign in issue seems to happen to far too many people to be an isolated issue.
Perhaps you should consider that not everyone uses their browsers the same way you do. I leave Firefox open for maybe a month at a time, literally until Windows forces me to reboot for updates.
I put my machine to sleep at night and don't manually disconnect from a server in the add-on. That doesn't mean I should be signed out. That just means the add-on should reconnect the next time it "ticks" when the machine wakes up, or when there's network activity in Firefox.
2 575 recenzí
Odpověď vývojáře
zveřejněno před 5 hodinamiЗдравствуйте. Приносим извинения! Мы будем рады помочь и более подробно рассмотреть ваш случай. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support.nord-help.net, они доступны 24/7. -G.M.- Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 17842514, před 2 dny
- Hodnocení: 4 z 5od uživatele man5820, před 3 dny
- Hodnocení: 5 z 5od uživatele Roberto Del Castillo, před 6 dny
- Hodnocení: 2 z 5od uživatele SocialSupaCrew, před 7 dnyI would love to try this extension but it seems that I can't even download it!
The "Add to Firefox" button on this page is disabled.
Do I need a specific version of Firefox?
I'm using Firefox 139 on my Android device.Odpověď vývojáře
zveřejněno před 7 dnyHello! It would be great if you could reach out to our customer support team at support.nordvpn.com. Our agents will check on your inquiry in more detail at any time as they are available 24/7. -D.I - Hodnocení: 3 z 5od uživatele MrSchwensson, před 9 dnyA great VPN. Lately I've had to log into it every time I open Firefox. It just logs me out every time the browser is closed. This started happening like 2 weeks ago and still no fix. If that issue weren't prominent, it would be 5 stars.
Odpověď vývojáře
zveřejněno před 9 dnyHello! Our team is aware of the logout issue and we are working on some improvements. Please accept our apologies for any inconvenience you might have in the meanwhile! -L.L. Odpověď vývojáře
zveřejněno před 9 dnyWe're honored to have earned your five-star rating! Thank you for choosing our services. -G.M.- Hodnocení: 4 z 5od uživatele LucidBoi, před 11 dnyUsually great, but it depends on the day. Maybe it's the servers or something else entirely, but when it happens it just shits the bed. Otherwise perfect! It even has split tunneling!
Odpověď vývojáře
zveřejněno před 11 dnyHello! You are welcome to contact us at support.nordvpn.com when you are experiencing issues with our service. Our team is ready to help you out 24/7! -L.L. - Hodnocení: 4 z 5od uživatele WAKUTO, před 12 dnysome connections like bank are not working with VPN connection
Odpověď vývojáře
zveřejněno před 12 dnyHello. We are sorry to hear about the trouble! Please don’t hesitate to reach out to our support team at support@nordvpn.com, they will be happy to look into the issue and guide you through a few steps that can help resolve it. -E.G. - Hodnocení: 5 z 5od uživatele Frank, před 13 dny
- Hodnocení: 1 z 5od uživatele Uživatel Firefoxu - 17599253, před 15 dny
- Hodnocení: 1 z 5od uživatele Uživatel Firefoxu - 17389192, před 20 dny
Odpověď vývojáře
zveřejněno před 22 dnyHello! That is exactly what we aim for, and it is great to know our efforts did not go unnoticed. Thank you for the five stars! -N.F.- Hodnocení: 5 z 5od uživatele azurepriestess, před 22 dnyNord is the fastest, most reliable VPN that I have used, add this extension works very well.
Odpověď vývojáře
zveřejněno před 22 dnyHello! That’s fantastic to hear — we’re thrilled that our extension has been a great match for your needs. We'd like to thank you for sharing your experience and for being part of our community! -Neo - Hodnocení: 5 z 5od uživatele YuriLibrarian, před 23 dny
- Hodnocení: 1 z 5od uživatele Uživatel Firefoxu - 18978605, před 23 dny
- Hodnocení: 5 z 5od uživatele s0t, před 25 dny
- Hodnocení: 5 z 5od uživatele Doug S, před 25 dny
- Hodnocení: 5 z 5od uživatele Cabeça Branca, před měsícemAdded this to Firefox running on Linux Cinnamon Mint 22, mainly as it's a bit fiddly with no GUI as a standalone. Been running Nord for a long time on everything else, Windows, Firesticks etc. Early days, but so far the extension works as expected with no problems
Odpověď vývojáře
zveřejněno před 25 dnyThank you for taking the time to share your positive experience. We're happy to hear to have met your expectations! -G.M. - Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 13948809, před měsícem
- Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 17949533, před měsícemGood experience with Nord. The current version just gives me the flexibility to use VPN only on Mozilla, while my PC isn’t affected. Thanks.
Odpověď vývojáře
zveřejněno před měsícemHello. Thank you for choosing us and taking the time to share your experience! We're grateful for your feedback. -Neo - Hodnocení: 1 z 5od uživatele Uživatel Firefoxu - 18983679, před měsícem
- Hodnocení: 1 z 5od uživatele Uživatel Firefoxu - 18982295, před měsícem
- Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 18947510, před měsícem